Les employés d’abord, les clients ensuite : Comment renverser les règles du management

July 9, 2018

• Title English : Employees first, then customers: How to overturn the rules of management
• Author : Vineet Nayar (Author), Aude Sécheret (Translator)
• Pages : 232 Sheet
• Publisher : Diateino; Edition: 1 (May 13, 2011)
• ISBN-10 : 2354560311
• ISBN-13 : 978-2354560317
Product Dimensions : 14 x 1,4 x 21 cm
• Format Kindle : Mobipocket, PDF, Paperback and eBook
• Price : 19,90
• Rating : ⭐⭐⭐⭐⭐⭐⭐ 7/10

♦ Description : “A simple idea can start a revolution, just as a single match can trigger a fire. Thus, the simple idea of ​​putting employees ahead of customers has revolutionized HCL Technologies, the world leader in IT services. Vineet Nayar, CEO of HCLT, explains here how he has overturned the traditional hierarchy of putting customer interests first, to put management at the service of employees. Chapter by chapter, it exposes the different stages of this radical transformation, which allowed HCLT to become the leader in its sector: • To involve more employees in the urgencies of society by allowing them to know its weaknesses, its economic situation, its possibilities of evolution and its projects. • Establish a climate of trust by making corporate information transparent and promoting internal communication. • Reversing the hierarchical pyramid by putting management at the service of employees. • Unlock the potential of employees by encouraging initiative, decentralizing decision-making, and providing employees with the opportunity to make a difference. Sincere, concrete and innovative, this book offers relevant points of view for managers who want to develop their business and make their staff their main growth driver.”


“Vineet Nayar”

Authors Biography
“Vineet Nayar is CEO of HCL Technologies Ltd (HCLT), one of India’s fastest growing and fastest growing IT services multinationals. HCLT is recognized around the world for its innovative management practices. In March 2011, Vineet Nayar received the prestigious “Leader in the Digital Age Award” award at CeBIT, the largest event in the high-tech industry in Europe, for its revolutionary vision of managing a 2.0 business.”